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Shipping & Returns

Shipping & Returns

How long will delivery take?

Orders for plants and tubers are usually processed and delivered within 14 -28 days from the date of ordering. Seeds and small bulbils orders are usually processed and delivered within 5-7 days. Pre ordered plants – we will specify delivery dates for these at the time of ordering. If there is exceptional demand, delivery times may take longer, but we will keep you updated by email and also put a message on the home page of our website. Orders are sent out with Royal Mail tracked 24 service and you will receive tracking updates. We always aim to get orders out faster than the above guidelines, you can always email us to ask about the status of your order and we can give you an estimated date. We always send a shipping notification email when your order is on the way. If you have not received an order confirmation email, please do check your spam/junk folder as they sometimes end up in there by mistake.  Please add [email protected] to your contacts/address book to ensure you receive all our communications. Please let us know if there are dates you can’t receive a delivery by adding a note to your order and we will do our best to work around those for you.

Changes to orders
Once payment has been made for an order through our website and you have received your order confirmation email we can’t amend or add to your order. Orders made at different times cannot be combined.

Shipping Costs

Shipping for all items is available throughout the UK.  We cannot ship to EU, Northern Ireland and Worldwide please see below.

Mainland UK Delivery – all items are sent with a Royal Mail tracked 24 service – our shipping charges have been increased from 13th May 2026 due to increase in fuel surcharges.

Shipping for seeds is a flat rate of £3.95 in UK.

Shipping for small packs of leek bulbils and other small bulbils is a flat rate of £3.95 in UK.

Shipping for packs of bulbs (walking onion bulbs) is a flat rate of £6.95 in UK.

Shipping for tubers & root offsets is flat rate of £6.95 in UK.

Shipping for perennial kale stem cuttings is £6.95 in UK.

Shipping for all potted and bare root plants is a flat rate of £10.00 in UK for any number of plants.

Shipping for plug plants only is a flat rate of £6.95 for any number of plug plants.

Shipping costs are combined for multiple items so you will only pay shipping for the heaviest item

Note: If buying seeds and plants in the same order you are not charged for seed shipping costs.

Europe (EU) and NI Delivery – WE CAN NO LONGER SHIP TO THE EU AND NORTHERN IRELAND
Because of Brexit and the new rules for importing and exporting plants and seeds each order would have to be inspected and tested at a cost of £150 and as small scale producers this is just not feasible for us. We are truly sorry that we cannot send items, this is out of our hands. We realize how difficult this makes it to source the perennial vegetable plants you are looking for.

Worldwide delivery

We are unable to ship outside of the UK to the rest of the world due to plant health regulations.

Returns

We do everything possible to make sure your plants and seeds arrive in good condition and go on to produce healthy plants and tasty vegetables. If you are not happy with your purchase or you have any problem at all, please do tell us right away and we will help to resolve the issue immediately. We value your custom enormously.

We request that customers check their order upon receipt and notify us by email at [email protected] within seven working days if the Goods are faulty or damaged.

Dependent on the situation, we may ask you to return the item to us for an exchange or refund. We will certainly do everything we can to satisfy a customer who experiences a problem.

Authorised returns must be despatch to the address below within 14 days of authorisation.

Please make sure you include a note with your name, address and order number with any return.

Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty or damaged.

We recommend that you send your order back to us using a Tracked & Signed service as we cannot be held responsible for any parcel lost during transit to us.

Please note: We do not accept returns or exchanges for our products once they have been planted.

Return address to our office below:

Incredible Vegetables

Baddaford Farm Barns

Ashburton

Devon

TQ13 7NF

UK

“Thanks for everything, the info sheet was great. I planted the cuttings the day they arrived and have just multi sown the 9 star in seed trays. All very exciting, we’re now planning our perennial area.”

“You are right, perennial kale is fantastic! Thanks so much for the cuttings. I am a convert to having a corner of perpetual kale in the patch!”

“As the evening sun back lit the plants at Incredible Vegetables, I felt I was standing in one of the most important gardens of our time. Wildflowers working alongside an abundance of edimentals and perennial vegetables. A ‘food glade’ to rival the aesthetic of our greatest plant designers.”

– Jon Davies, garden designer, London Glades –

“I love your website and the work you’re doing. What you’re doing is exiting, useful, and one day will help to replace and enhance what human kind has damaged.With that our natural friends will return and we’ll be better for it.”

“Mandy, thank you. I am delighted with this plant – it is so strong and healthy and exceptionally well packaged – all done with loving care obviously. I shall look forward to having more plants from you.”

“Plants all arrived lovely and are growing well. I just wanted to say i was very impressed with the quality of the cuttings.. and its been a pleasure dealing with you. And I look forward to any purchases in the future.”

“The kale cuttings you sent survived the winter and are thriving. Thank you Mandy Barber you are the super hero of edibles, loving your work!!”

“I bought some Skirret seed’s off you last year. Well they grew and yesterday some got cooked and this message is just to say, they were delicious. Looking forward to a lot more next year. Thank you.”

“The Taunton Dean cuttings arrived a short while ago and never have I seen healthier looking cuttings! They are now firmly ensconced in some nice compost and are having a good drink. I even loved the packaging, which will be composted.”

“Hi I just wanted to let you know that I sowed half of my Caucasian spinach seeds and every single one grew, absolutely amazed, thanks for the seeds and keep up the good work.”

“Just to let you know that the lovely healthy looking plants arrived. Your plants are simply outstanding, every single tuber and plant are growing amazingly.”

“The plants arrived safely, I did not expect such magnificent specimens! I didn’t think I would be successful at stratification etc but I now have a whole bunch of Hablitzia seedlings sprouting after following your excellent advice.”

“Just to say, the Daubentons Kale is in the ground and looking well – thanks to the lovely damp compost encasing its roots…you do a good job at your end, I can tell by the way you package. Will be back for more of your wonderful perennials.”

“Thank you so much for all the vegetables, they really are incredible. I’m sure I’ve never before seen a healthier rootball than the one that arrived with our happy looking daubentons kale, and seeds and tubers are thriving thanks to all the useful information provided.”

“Thank you so much for sending such wonderful, healthy and very large plants. They are beautiful !! You packaged them so well and they arrived so quickly – I couldn’t get to the post office till the following day but they were absolutely fine. They’re now potted up and sitting in my ‘cold’ greenhouse while they adjust.”

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Get in Touch

We welcome your enquiries and comments. You can also reach us via our Twitter, Instagram and Facebook pages and we love to see your photos, so do tag us in your posts.

If at all possible please contact us by email at [email protected], rather than by phone, as we can answer you much more quickly by email. 

If you do need to phone, the number is below - leave us a brief message and we will get back to you as soon as we can. Most days we are out working in the field so sometimes we are unable to answer the phone if we have our hands full.

We look forward to hearing from you,

Mandy and Julien

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